Greens Northern Coaches is committed to provide a service which is safe, comfortable and reliable with professional staff to assist all our customers needs.

Your safety is our top priority

We train our staff to recognise and deal with safety issues to provide a safe and comfortable ride with our vehicles monitored on their performance daily and vechicles fitted with many safety features including speed limiters that do not allow vehicles to go beyond a 100 km speed limit as per regulations and door safety control.

You are entitled to clean and comfortable transport

Our company operates one of the most modern and well serviced bus and coach fleets in Australia. Coaches with fully carpeted interior, wool lined chairs and maximum luggage space below to provide smooth and quiet luxury ride all year round.

Buses come with customer comfort features such as low floor board for easy boarding and alighting, buzzers within easy reach and aircon temperature control systems that automatically adjust the saloon temperature according to the weather.

How Can You Help?

• Do not litter,eat,drink or smoke in the vehicles
• Throw used tickets and litter into the bins provided
• Keep feet off seats

If you have a disability or travel with small children, continuous improvements are designed for your needs.

To assist a range of customers with reduced mobility, some timetabled services are provided with the low floor buses and drivers assist to ensure easy access.

Wheelchair ramps are used to help a customer in a wheelchair and the bus kneeling suspension is lowered when necessary for easy access for the elderly.

Our Wheelchair-accessible buses provide one or two priority spaces for people in wheelchairs. People in wheelchairs have first priority to use these spaces, then a child in a pram or stroller, and then any other passenger.Customers in wheelchairs are to travel facing the rear of the bus with the wheelchair brakes applied to ensure optimum safety.

On a low-floor bus with wheelchair access and priority spaces, a child may stay in a pram or stroller while travelling,provided the pram or stroller is placed in the wheelchair priority area of the bus and the area is not required by a person in a wheelchair.

For optimum safety, it is recommended that the stroller or pram is positioned facing the rear of the bus braced against the back of the seat or partition in front of the wheelchair space and the brakes (if any) applied. The parent of carer must also remain with the child in the pram. In this situation, the decision to leave the child in the pram is a matter for the parent or carer.

On other buses without a low floor, a child may not stay in the pram or stroller while entering or travelling on the bus.The pram or stroller should be folded and stowed clear of the aisle or doorways and the child carried by the parent or carer.

Drivers will pick up or set down a visually or hearing-impaired person and their seeing-eye or hearing dog at any point along our bus route.

We will try our best to serve you

You are entitled to professional, courteous treatment at all times from our staff, which are trained to be polite,patient, courteous and helpful to customers.

How You Can Help?

• Flag the bus driver when the bus approaches your stop
• Pay the correct fare with correct change where possible
• Show the driver concession pass if you are paying a concession fare
• Give up your seat to those who need it more
• Be polite and courteous to the driver

Enquiries and collections can be made during office hours. All lost property is held for a period of three months.

Every effort is made to return lost property to its rightful owner however Greens Northern Coaches does not accept responsibility for the return of lost property.

If you are emailing lost property details to us, please ensure that you provide the following details where possible. Name and Contact Details, Date, time and service you think you lost your property on and a Description of the lost property.

In order to minimise Greens Northern Coaches impact on the environment, our company is committed to:

• An environmentally safe worplace
• Meeting manufacturer specifications and government regulations
• Monitoring compliance and accountability
• Continually improving environmental performance

The above will be achieved through a properly planned management program.

We comply with service standards outlined by the Ministry Of Transport NSW.

We value all our customers and welcome your comments. Your feedback helps us improve or commitment to provide a excellent service.

You can provide feedback to us by

Email: greenbus@otpusnet.com.au

Phone 02673884 or Fax 02 42672828

P.O.Box 41, Thirroul NSW 2515

We analyze all feedback to help with planning improvements and also respond to all complaints within minimal time.